TERMS AND CONDITIONS OF CONTRACT

The delivery of the goods shall be deemed to be located in the territory where VAT applies if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question. Where appropriate, in orders destined for the Canary Islands, Ceuta, Melilla, deliveries will be exempt from VAT, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories. 

In the case of deliveries to European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country. 

VAT will not be applied to deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.

In the case of application of import and/or customs duties, these shall be borne by the recipient. These charges may vary depending on the country of destination, so that, in most cases, the charges cannot be estimated prior to delivery. 

Transport costs (or freight) ARE NOT INCLUDED in the price of the products. However, there will be occasions in which the CUSTOMER will be able to benefit from free shipping. 

For these purposes, the shipping costs are as follows:

Shipping costs to Spain (Peninsula):

Purchases under 300€ = 8,22€ + VAT.

Purchases over 300€ = exempt from shipping costs (postage will be free).

Shipping costs to Balearic Islands, Canary Islands, Ceuta and Melilla and countries of the European Union: these orders will be subject to shipping costs in any case, although these will depend and will be calculated depending on the place of delivery.  

To request shipments to these territories outside the Peninsula and to know the shipping conditions and transport costs, please contact us beforehand by sending an email to info@luzvintage.es to request a quote and verify the availability and feasibility of the same. 

In this e-mail, you will have to indicate the information of the order you wish to place and provide the fiscal and shipping data. Specifically, you must include the recipient's fiscal data (name and surname, tax identification number and complete address: street, number, postal code, town, province/region and country) and a contact cell phone number. 

A quotation will be provided with the order and shipping costs and you will be informed of the price and corresponding taxes or duties, as well as the costs of processing the order and shipping costs for the particular case.

In case of accepting the quotation, the CUSTOMER must pay the total amount indicated in the quotation (final price) by bank transfer to the account indicated in the point relating to the conditions of PAYMENT AND PAYMENT PERIODS of these conditions. Shipping times to the Balearic Islands, the Canary Islands, Ceuta and Melilla and outside the Peninsula may be significantly longer for reasons beyond LUZ VINTAGE, which will be notified in the order description, indicating at all times the expected days of delivery.

Before proceeding to the payment of the product, on screen will appear the final purchase price including VAT (Value Added Tax) and handling charges, packaging and shipping, if applicable, which will be reflected in the order form at the time of purchase and invoice. 

Anything not specified in the description as included is not included.

2. PURCHASE PROCEDURE

Only individuals over 14 years of age and companies can place orders through this website.

All our products are detailed individually on the website. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:

The delivery of the goods shall be deemed to be located in the territory where VAT applies if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question. Where appropriate, in orders destined for the Canary Islands, Ceuta, Melilla, deliveries will be exempt from VAT, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories. 

In the case of deliveries to European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country. 

VAT will not be applied to deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.

In the case of application of import and/or customs duties, these shall be borne by the recipient. These charges may vary depending on the country of destination, so that, in most cases, the charges cannot be estimated prior to delivery. 

Transport costs (or freight) ARE NOT INCLUDED in the price of the products. However, there will be occasions in which the CUSTOMER will be able to benefit from free shipping. 

For these purposes, the shipping costs are as follows:

Shipping costs to Spain (Peninsula):

Purchases under 300€ = 8,22€ + VAT.

Purchases over 300€ = exempt from shipping costs (postage will be free).

Shipping costs to Balearic Islands, Canary Islands, Ceuta and Melilla and countries of the European Union: these orders will be subject to shipping costs in any case, although these will depend and will be calculated depending on the place of delivery.  

To request shipments to these territories outside the Peninsula and to know the shipping conditions and transport costs, please contact us beforehand by sending an email to info@luzvintage.es to request a quote and verify the availability and feasibility of the same. 

In this e-mail, you will have to indicate the information of the order you wish to place and provide the fiscal and shipping data. Specifically, you must include the recipient's fiscal data (name and surname, tax identification number and complete address: street, number, postal code, town, province/region and country) and a contact cell phone number. 

A quotation will be provided with the order and shipping costs and you will be informed of the price and corresponding taxes or duties, as well as the costs of processing the order and shipping costs for the particular case.

In case of accepting the quotation, the CUSTOMER must pay the total amount indicated in the quotation (final price) by bank transfer to the account indicated in the point relating to the conditions of PAYMENT AND PAYMENT PERIODS of these conditions. Shipping times to the Balearic Islands, the Canary Islands, Ceuta and Melilla and outside the Peninsula may be significantly longer for reasons beyond LUZ VINTAGE, which will be notified in the order description, indicating at all times the expected days of delivery.

Before proceeding to the payment of the product, on screen will appear the final purchase price including VAT (Value Added Tax) and handling charges, packaging and shipping, if applicable, which will be reflected in the order form at the time of purchase and invoice. 

Anything not specified in the description as included is not included.

2. PURCHASE PROCEDURE

Only individuals over 14 years of age and companies can place orders through this website.

All our products are detailed individually on the website. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:

• Choose the product you wish to purchase. 
• You can use the navigation menus to find an article. These menus provide access to the various product groupings and classifications. You can also use the search engine located in the upper area; the result of the search will show the available articles according to the data entered. Once you have found the item, you can expand the information by clicking on its name or image. This will take you to the product card, which contains detailed product characteristics and promotions.
• When a product is selected, it can be added to the Shopping Cart by clicking on the "Add to Cart" button. Once in the basket, the CLIENT can choose to continue shopping for other items by clicking on the button "My cart" and then "Continue shopping", or process the order with the products included in the basket.
• Once the selection is completed, to process the order the CUSTOMER must complete a form with their personal data and data for the issuance of the invoice to formalize the purchase procedure.
• For this purpose, if it is the first time that accesses our portal, the CUSTOMER may choose to process the order as a guest, indicating the option "Send to this address" or, if desired, during the processing of the order, you can register on our website as a user by creating a personal account. To do this, you must check the option "Create an account" and complete a registration form with the information and your personal data for the creation of the personal account and formalize the purchase procedure. Once you have completed this step, you will receive confirmation of successful registration at the e-mail address you have indicated.  
• In the case of opting for the guest mode, the system will ask you in each purchase to indicate the personal data necessary for the preparation of the purchase invoice and the data of the shipping address.
• In case you are a registered user, to continue with the purchase process you only need to enter your user name and the password you generated in the first purchase. The user code and password are personal and correspond to the person who carried out the registration process, who is exclusively responsible for their custody. Through your account you will be able to manage the information we have and modify or update your data.
• It will also be necessary to indicate the billing and delivery addresses of the purchase made. It will be possible to indicate a unique address for billing and delivery, as well as a shipping address different from the address entered in the customer data.  
• Then, the order will be verified, where the selected items will be detailed one by one and the total price will be calculated.
• In any case, the CLIENT will be able to modify both the selected products and the number of these and the personal and payment data filled in, going back in the purchase procedure of the web page, before the definitive acceptance of the purchase.
• On the website you will be provided with the mechanisms so that the payment can be made depending on the system chosen in each case. 
• Once the process has been processed, the payment details have been entered and you have made sure that all the information has been filled in and is correct, it will be necessary to first check a box to verify that you have read and accepted the Terms and Conditions of Contract, as well as the Privacy Policy. 
• Subsequently, you must confirm the order by clicking on the "Place order" button. 
• Once the "Place order" button has been clicked, the order will be processed and the order confirmation will be sent by e-mail.

The CUSTOMER is informed that the photographs and descriptions published as a sample on the website may differ, not substantially, from the delivered product, since the colors or shapes may be perceived differently by each consumer in response to multiple variables, such as the devices with which the products are viewed or environmental conditions such as light. However, these or other variables will never alter the characteristics of the products that will be those described on the website and, in any case, provided that the right of withdrawal is applicable, the CUSTOMER may choose to withdraw from the purchase as indicated in these conditions.

3. AVAILABILITY AND DELIVERY

The products offered by LUZ VINTAGE are available for distribution exclusively in Spain (Peninsula). The distribution to any other territory is subject to prior verification of its availability and feasibility, so you should contact us in advance at info@luzvintage.es to request a quote.

Orders will be processed once payment has been correctly received. In the case of orders placed under budget for shipments to Balearic Islands, Canary Islands, Ceuta and Melilla or member countries of the European Union, such payment must be made by bank transfer.

The products offered by LUZ VINTAGE will always be subject to availability that will be specifically indicated on our website for each product so that, in case of unavailability of any item offered, the CUSTOMER will be duly informed of the lack of availability for purchase. 

Under normal conditions, all products that appear on our website are available for delivery within the indicated deadlines.

In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, the CUSTOMER will be duly informed of this and will be offered an alternative product of similar characteristics of equal price and quality to the one purchased and/or the possibility of delivering it in a significantly longer period of time than initially stipulated. If, however, the CUSTOMER is not interested in accepting the proposed alternative, LUZ VINTAGE will proceed to refund the amount already paid and inform you of the procedures and deadlines for reimbursement.

As a general rule, the maximum delivery time at home will be 1 to 4 weeks from the time of purchase and from the time we have confirmed your payment. These delivery times are approximate.

Deliveries will be made on working days (Monday to Friday). It is recommended that the CUSTOMER communicates their time preferences for delivery when filling in the order data in the Comments section.

The delivery of the product purchased at home will be made by the carrier (transport companies external to LUZ VINATGE) together with a delivery note at the address indicated in the order form, which the CUSTOMER must sign as a document of receipt. To do this, during the purchase process will be asked for shipping information that, by default, will be those indicated in the CUSTOMER file, in the case of being registered as a user on our website, or in the purchase order, but may be modified in each order placed by the CUSTOMER, if desired. For these purposes, the transport companies for shipments and deliveries to Spain (Peninsula) are Correos Express and TXT.

Shipments to Spain (Peninsula) are made with the Correos Express transport company within 24h - 48h from the time the goods leave the warehouse. In case the merchandise needs palletization, the shipment will be made with the transport company TXT. The delivery of the pallet will be made at street level and the delivery time may be longer depending on the location of the delivery and the volume of the order, of which the CUSTOMER will be duly informed. In all cases a cell phone number will be required to provide it to the transport company.

Likewise, the CUSTOMER will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.  

If delivery at the address indicated is not possible due to the absence of the addressee, the carrier will contact the CUSTOMER directly to arrange either a delivery time or the withdrawal of the package in the corresponding delegation, indicating, in any case, the steps to follow. After the deadline, if the CUSTOMER has not picked up the order, it will be returned to our warehouse and an email will be sent indicating how the delivery will finally be made. In the latter case, shipping costs will be borne by the CUSTOMER. 

In the event that the impossibility of delivery is caused by having entered the wrong address, the cost of re-shipment of the order will be borne by the CUSTOMER. 

In order to be informed at all times of the management of your purchase, you will receive by email a notice of the confirmation of your order and payment automatically and, if payment has been made by bank transfer confirmation will be made when proceeding to billing. 

You will also receive an e-mail when your order is shipped, indicating the tracking number of your order.  Also, the carrier will contact the CUSTOMER so that he can see the tracking of the purchased product, approximate day of delivery and resolve any questions. 

In any case, the CUSTOMER can check the status of your order directly through the website of the transport company. Also, the CUSTOMER can check the status of your order by calling during business hours of opening the phone +34 935 111 338 or by sending an email to the address info@luzvintage.es.

4. PAYMENT AND PAYMENT PERIODS

The following forms of payment are accepted:

• Paypal: Connecting directly with Paypal. Once the order is confirmed, you will be redirected to the PayPal website, where you will have to identify yourself with your credentials and confirm the payment.
• Bank transfer: making a deposit of the total amount of the purchase in the BBVA current account ES78 0182 8149 7602 0851 1249.
• Stripe: Connecting directly with STRIPE by using a credit or debit card.
• Once the payment has been made, you will receive a confirmation email.

LUZ VINTAGE has no knowledge of the data concerning your credit or debit card. All our payment systems are totally secure.

Payments are prior to delivery of the product, so LUZ VINTAGE will not provide the requested product until it has received the payment of this.  LUZ VINTAGE reserves the right to cancel temporarily or permanently the services provided, to any incident in the matter of collection of these.

5. INVOICES

Upon payment, you will receive the invoice for your purchase in PDF format in the email if you have expressly indicated at the time of processing the order. 

If you wish to obtain a paper invoice and/or in the name of your company, the CUSTOMER must contact CUSTOMER SERVICE at info@luzvintage.es in order to provide the necessary fiscal data; or, if you wish, register the company as a new customer if you are not yet registered, and place the order with the customer account of that company, filling in the fields "Company fiscal name" and "Company Fiscal Number CIF/NIF". In this way, it will be automatically invoiced with the company's data.

The CUSTOMER is responsible for confirming receipt of notifications and to inform us of any changes in their data, being LUZ VINTAGE exonerated from any liability arising from this circumstance.

6. WARRANTY

This warranty is only applicable if the CUSTOMER acts as a consumer or user. 

All our products are subject to quality controls and are guaranteed against production defects for a period of three (3) years from the date of delivery of the product. 

The warranty covers any manufacturing, design or material defect, although it will be necessary that the lack of conformity is revealed within two (2) months from the date of knowledge of the defect. 

The warranty covers only defective products. It does not cover blows, improper use or others that are not attributable to a defect of the supplier or a defect in the product. 

During the warranty period the CUSTOMER may return the product and we will proceed to repair or supply spare parts of the model, replacement, price reduction or termination of the contract, as appropriate, steps that will be free for the CUSTOMER. The transport costs generated by returns under warranty will NOT be borne by the CUSTOMER. 

To make use of the warranty, it is essential to have the invoice or purchase ticket, which is the warranty document. 

Management of claims and warranty processes: 

We reserve the right to study each product returned by specialists, being the warranty exempted in case of demonstrating that the incidence or failure has been caused by the user, by problems of the installation or elements outside the product.

One of our representatives will have access to the defective products.

The proof of purchase of the products will be available for inspection by our technicians.

In case of not being able to replace a defective product because it is no longer manufactured or is not available, DAJOR ILUMINACIÓN S.L. will be able to return to the CLIENT the amount paid or replace the product with another comparable one (whose design or specifications may vary slightly).

This warranty will only be valid when the product has been correctly connected and installed, and is operating with the electrical values, operating range and environmental conditions foreseen in the specifications, application guides, instructions, IEC standards or any other document supplied with the products.

We are not responsible for power supply conditions, including voltage spikes, voltage fluctuations, current ripple control systems that exceed the specified limits of the products and those defined in the relevant supply standards (e.g. EN 50160 standards).

This warranty does not apply to damage or malfunction due to force majeure or any kind of misuse, improper use, abnormal use or use in violation of applicable standards, codes or operating instructions, including but not limited to those contained in the latest safety, industrial and/or electrical regulations in force in the relevant regions.

The product should be serviced according to instructions and by qualified personnel only.

An adequate record of the operating history should be retained and made available for inspection.

If a product is determined to be defective or fails to perform in accordance with product specifications, the CUSTOMER must notify us in writing at *****.

All of the above warranty periods are subject to one of our representatives being able to gain access to the defective product or system to verify the non-conformity. Warranty claims must be notified and sent to ***** within two (2) months of identification, and the following information must be specified as a minimum (additional information may be requested):

• Defective products. For System warranties, other components used must also be specified.
• Date of installation and date of invoice.
• Detailed description of the problem and the number and % of failures, date code of the failure.
• Application, operating hours and switching cycles.
• When the warranty claim is justified, we will bear the freight charges. The CUSTOMER may be invoiced for returned products that are not defective or non-conforming, together with the associated transport, testing and handling costs.

This Warranty does not cover:

• Exposure to corrosive environments or aggressive gases of chemical origin.
• Negligent, improper or inadequate use.
• Use of the product at an ambient temperature different from that specified.
• In LED light sources, failures of less than 0.2% per 1000h.
• Loss of luminous flux less than 30% in LED light sources.
• Relative humidity in the installation above 80%, or exceeding the conditions according to the IP rating of the product for which it was designed.
• Closed luminaires, with less than 10mm of air around the body of the product.

IMPORTANT: The composition of the products and the safety instructions for their use are those indicated in the description of their technical data sheet. LUZ VINTAGE is not responsible for the possible effects caused by the non-compliance of the safety measures and instructions detailed below: 

• DO NOT INSTALL THE PRODUCT IF IT IS DAMAGED. This luminaire has been properly packaged so that parts will not be damaged in transit. Inspect it to confirm this.
• SAFETY INSTRUCTIONS: 
• Electrical connections may only be carried out by skilled personnel.
• Make sure that the mains cable is de-energized, the fuse is removed or the switch is left in the "OFF" position before starting assembly work. The mains connection is made by means of the corresponding connection box as shown in the diagrams.
• This luminaire is only suitable for indoor use (not in damp locations) and may only be used in accordance with its type of construction (e.g. as a fixed installation wall lamp). Maximum permissible ambient temperature 25°C.
• Do not mount the luminaire on damp, freshly painted or electrically conductive surfaces.
• Connect the luminaire cables to the same colored cables coming out of the wall or ceiling.
• Use fastening systems in accordance with the weight of the luminaire.
• Always move connections and cables away from hot spots.
• Make sure that the installation ducts are not damaged by the fastening screws.
• Always use the correct type of lamp (see the data on the label of the luminaire).
• Keep the instructions in a safe place.
• Use the protective covers for the power supply cables.
• Care is limited to surfaces, shades, glass, reflectors and coatings. Gold-plated or brass luminaires should only be cleaned with a damp cloth (no cleaning agents). Care must be taken to ensure that no moisture penetrates the electrical connections.
• Use low-pressure halogen lamps with low ultraviolet radiation (UV- STOP).
• Our products are subject to technical changes or optimizations, therefore we are not responsible for all technical information being up to date. In case of questions, please do not hesitate to call our technical department.
• If the cable or cord of this luminaire is damaged, it must be replaced exclusively by the manufacturer, or its technical service or a person of equivalent qualification in order to avoid any risk.
• Under no circumstances should the luminaire be covered.
• The lamps become very hot during operation. Touch them only after they have cooled down, after 15 minutes.
• Do not use luminaires with damaged or broken lenses until they have been replaced.
• Do not hang or lean elements on the luminaires.
• The products must be correctly installed by specialized personnel and operate according to the manufacturer's instructions.
• Never access the luminaire without disconnecting it from the mains.
• For products that allow dimming, check the compatibility of the dimming components beforehand. Failures may occur if non-compatible dimmers are used.
• Luminaires for fluorescent tubes that allow dimming should be left in operation for the first 100 hours without dimming.
• Avoid looking directly at the light source to prevent glare or other discomfort.

• Portable outdoor luminaires may only be connected to sockets with the same IP rating as the luminaire.
• If the luminaire includes cable glands, check that they are tightened.
• Luminaires with LED technology are sensitive to electrostatic discharge (ESD). Handle with the necessary precautions to avoid ESD and do not touch the LED without protection.
• The maximum permissible ambient temperature ta indicated must not be exceeded as this will result in a reduction of the service life hours or even premature failure of the product. In case the ta is not marked on the label, it will always be 25ºC.
• In case of installing the luminaire in bathrooms, check before the installation regulation to confirm in which volume it is suitable and which IP protection degree is required.
• In class III luminaires, the power supply equipment to be used must comply with all applicable European Directives and be in accordance with the installation regulations. 
• When the light source of the luminaire is non-replaceable, the entire luminaire must be replaced when it reaches the end of its life.
• When the light source of the luminaire is not user replaceable, it should be replaced only by the manufacturer, its technical service or equivalent qualified person.
• In luminaires with non retrofit LED tubes pay close attention to how the tube should be connected in each lampholder.
• The voltage and frequency of the fixed installation must not differ by 5% from the voltage and frequency indicated on the label of the luminaire.
• Never clean the luminaire with pressure systems.
• Groupings of luminaires between the three phase conductors of a three-phase circuit with a single neutral conductor must have at least one cut-off device that simultaneously disconnects all phase conductors.
• External cables and cable strands connected within or passing through a luminaire should be chosen and installed in such a way that they are not damaged or impaired by heat or UV radiation generated by the luminaire or its lamp (e.g. by shielding).
• Luminaires with LED modules should be positioned so that they are not exposed to direct solar radiation or other heat sources.
• Do not modify or manipulate the light source in any way not described in this manual. Do not attach labels or other materials directly on the light source. To modify the appearance of the beam, use only accessories approved by the manufacturer.
• It is advisable to carry out checks at least once a year or within the period recommended by the maintenance of each luminaire depending on the installation.
• In recessed luminaires, the minimum distances indicated inside the recessed luminaire must be respected.
• Type of insulation between power supply and control conductors should be main if the control device is Class I or reinforced if the control device is Class II.
• In luminaires with connection by means of box and protection sleeve, see figures of connection to mains, only the length of the wiring of the fixed installation that remains inside the protection sleeve can penetrate into the luminaire.
• The power supply conductors must be able to withstand a minimum temperature of 90°C.
• Recessed luminaires must be supplied with a double insulated installation cable ensuring that the main insulation is not accessible once connected.

7. RETURNS

IMPORTANT: The following conditions of return of our products do not apply in the case of exercise of the right of withdrawal by CUSTOMERS acting as consumers or users. 

Consequently, the return conditions regulated in this point do apply in the case of consumers or users who do NOT exercise the right of withdrawal, as well as in the case of a CUSTOMER acting as a professional. 

Returns or exchanges of products will only be accepted in case of manufacturing defects, transport damage or delivery errors. In any case, no more than fourteen (14) days must have elapsed since receipt of the product and the packaging and accessories must be included. 

In case of not being able to include all accessories or original packaging, the CUSTOMER will be responsible for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

It shall be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not an inadequate or negligent use, handling or storage. 

They shall always be accompanied by the corresponding delivery note or invoice.

Both in the case of return due to manufacturing defect or packaging as in the case of error in the order will be offered to CUSTOMER, if possible, the repair of the part or its replacement by an alternative at no additional cost and without the right, by the CUSTOMER, to any compensation. The costs generated by the shipment of the repaired or correct order will be borne by LUZ VINTAGE.

In any case, the return will always be subject to prior examination by LUZ VINTAGE of the state of the product to be returned and verification that the requirements of these conditions of sale have been met. Upon receipt of the return and if applicable, we will refund the amount charged, subtracting, where appropriate, additional shipping costs, within a maximum period of thirty (30) days and on the same terms that were used to make the payment. Depending on the method used, the refund may take between 3-5 days to be reflected in your bank statement.

LUZ VINTAGE reserves the right to refuse returns communicated or sent after the deadline or products that are not in the same condition in which they were received.

Returns will be managed by sending an email to info@luzvintage.es making a description of the reasons and the reasons given for the return. It will also be necessary to indicate the name and surname and the reference number of the order. In addition, if the product has arrived in a defective or broken condition, it is essential that you send us photographs of the item by e-mail to info@luzvintage.es.  Once we receive the request, we will process it in a timely manner.

8. RIGHT OF WITHDRAWAL

IMPORTANT: The right of withdrawal regulated in this section shall only apply to this contract when the CUSTOMER acts as a consumer or user, not as a professional / entrepreneur. 

In the case of acting as a consumer or user, you have the right to withdraw from this contract within 14 calendar days without justification, except in those cases where, given the nature of the product purchased, the right of withdrawal is not applicable in accordance with the provisions of Article 103 TRLGDCU. 

For these purposes, the right of withdrawal shall not apply to goods have been made according to consumer specifications and / or have been clearly customized (for example, by way of example and not limited to, custom screens and modified products with a finish and / or measure or any feature other than those listed in the product sheet that appears on the web and have been expressly requested by the CUSTOMER), all in accordance with the provisions of paragraph c) of Article 103 TRLGDCU.

In those cases where applicable, the withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. In the case of multiple deliveries or composite goods, the running of this period shall begin once you or a third party indicated by you, other than the carrier, has acquired the material possession of the last good or the last component or part.

To exercise the right of withdrawal, you must notify DAJOR ILUMINACIÓN S.L. c/ Baix Penedès, nº 38, 43710 de Santa Oliva, TARRAGONA (SPAIN), e-mail: info@luzvintage.es, of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). 

You may use the model withdrawal form below, although its use is not mandatory.

Model withdrawal form

For the attention of

DAJOR ILUMINACIÓN S.L.

c/ Baix Penedès, nº 38

43710 de Santa Oliva, Tarragona (Spain) 

info@luzvintage.es 

I hereby inform you that I withdraw from my contract of sale of the following property:

Received/Ordered on:

Consumer's name:

Consumer's signature

Date

In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all initial payments received from you, including transport costs (postage)(with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than within fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.

The CUSTOMER shall bear the direct costs of returning the goods, so the cost of collection will be deducted from the refund, except in the case where the reason is defective quality, damage caused in transport / delivery or there has been an error in shipping by us or unless the CUSTOMER makes the return of the products in store (C / Baix Penedés, No. 38, 43710, Santa Oliva de TARRAGONA) in which case the return will be free. For this purpose, LUZ VINTAGE also offers the CUSTOMER the option of home collection of the product to be returned. If this option is chosen, all initial payments received from the CUSTOMER will be refunded minus the transport costs of collecting the goods, so that in this case will also be borne by the CUSTOMER. In this case, the CUSTOMER will provide an address, a collection date and package measurements so that, with these data, LUZ VINATGE send by email a label of a transport agency to be pasted on the package after closing and securing the goods. In case of returns on orders in the Balearic Islands, Canary Islands, Ceuta and Melilla or European Union countries, the CUSTOMER will be provided with a budget with additional transport costs generated by the return and that will be subtracted from the amount to be returned, after subtracting the initial transport costs.

If the CUSTOMER requests that we take care of the management of the return of the goods, the price of such return will be deducted from the amounts to be returned to the CUSTOMER. The amount of the management will be identical to the shipping amounts (transport costs) of the products offered on this website, which may vary depending on the type of order (weight / volume) and destination location. The CUSTOMER may request additional information about his/her specific case by contacting info@luzvintage.es. 

We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the refund. 

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. 

Upon notification of the withdrawal request, you must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.  

The deadline shall be deemed to have been met if you return the goods before the end of this period.  

The goods to be returned must be in perfect condition, not damaged, deformed, or show signs of wear, scratches or stains. You shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

9. PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES

This contract will be perfected with the payment of the product.

LUZ VINTAGE reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and that is a benefit to the CUSTOMER.

10. OBLIGATIONS OF THE PARTIES

LUZ VINTAGE undertakes to provide the CUSTOMER contracted by applying the utmost diligence in providing the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having for this purpose adequate technical and computer equipment, and to manage logistics operations, shipping and delivery of the purchase made through the carrier.

The CUSTOMER agrees to use the services made available in good faith, without violating the laws in force in any matter or infringe the rights of third parties, as well as the payment of the selected product in the time and manner set out in these conditions of sale and its receipt at the place indicated for delivery. 

LUZ VINTAGE does not guarantee that the availability of the service covered by this contract is continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. So that the CUSTOMER agrees to bear within reasonable limits these circumstances, so it expressly disclaims any contractual or tort liability LUZ VINTAGE for possible failures, errors and use of the contracted service.

11. COMMUNICATIONS

All notifications between the parties will preferably be made via email. The CLIENT is responsible for confirming the receipt of the notifications and for informing LUZ VINTAGE of any changes to their data, exonerating it from any liability arising from this circumstance. In case of modification, the CLIENT must notify LUZ VINTAGE at the e-mail or telephone numbers indicated on our website.

In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the products offered on it, will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address info@luzvintage.es indicating the word BAJA in the subject.

12. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT

The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms that are sufficient for the exclusion of the error in the consent of this contract, and, therefore, fully and expressly accepts them.

The CLIENT is fully aware that the acceptance and execution of this contract will take place by providing their data and pressing the "Buy" button indicated on our website and that it will be perfected with the payment of the service.

13. APPLICABLE REGULATIONS

This contract will be governed and interpreted in accordance with Spanish law.

In the event that any type of discrepancy or difference occurs between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. . If the CLIENT is a consumer or user, the courts or tribunals of his domicile will be competent.

In the absence of an imperative jurisdiction or in cases where it is expected that the parties may submit to a jurisdiction, they will submit to the Courts and/or Tribunals of the city of El Vendrell, expressly waiving any other that could correspond.

Likewise, we make available to our clients the following access link to the official online dispute resolution platform of the European Commission.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

14. PERSONAL DATA

The contracting process requires you to fill in personal data forms in order to process and manage orders and, where appropriate, to send you commercial information about our products and services. The provision of such personal data requires the prior approval of our Privacy Policy.

Attention: These General Purchase Conditions have been updated on **/06/2023. At any time we can proceed to modify it, as well as vary the list of prices and products offered. Please, check the issue date each time you connect to our Web page and thus you will be sure that there has not been any change that affects you.