The products offered by LUZ VINTAGE are available for distribution exclusively in Spain (Peninsula). Distribution to any other territory is subject to prior verification of its availability and feasibility, so you should contact us in advance at info@luzvintage.es to request a quote.

Orders will be processed once payment has been successfully received. In the case of orders made under budget for shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla or member countries of the European Union, said payment must be made by bank transfer.

The products offered by LUZ VINTAGE will always be subject to availability, which will be specifically indicated on our website for each product, therefore, in the event that any item offered is not available, the CUSTOMER will be duly informed of the lack of availability for purchase.

Under normal conditions, all the products that appear on our website are available for delivery within the indicated periods.

In cases in which, once the order has been placed, the product contracted by the CLIENT is out of stock, they will be duly informed of this and they will be offered an alternative product with similar characteristics of the same price and quality as the one purchased and/or the possibility of delivering it in a significantly longer period than initially stipulated. If, even so, the CLIENT is not interested in accepting the proposed alternative, LUZ VINTAGE will proceed to refund the amount already paid and will inform him of the refund procedures and deadlines.

As a general rule, the maximum delivery time at home will be from 1 to 4 weeks from the moment of purchase and from the moment we have confirmed your payment. These delivery times are approximate.

Deliveries will be made on working days (Monday to Friday). It is recommended that the CUSTOMER communicate their time preferences for delivery by filling in the order data in the section for Comments.

The delivery of the product purchased at home will be made by the carrier (transport companies external to LUZ VINATGE) together with a delivery note at the address indicated in the order form, which the CUSTOMER must sign as a receipt document. To do this, during the purchase process you will be asked for the shipping information, which, by default, will be those indicated in the CUSTOMER file, in the case of being registered as a user on our website, or in the purchase order, but which may be modified in each order made by the CUSTOMER, if desired. For these purposes, the transport companies for shipments and deliveries to Spain (Peninsula) are Correos Express and TXT.

Shipments to Spain (Peninsula) are made with the transport company Correos Express within a period of between 24h – 48h from the moment the merchandise leaves the warehouse. In the event that the merchandise needs palletizing, the shipment will be made with the transport company TXT. The delivery of the pallet will be made at street level and the delivery time may be longer depending on the location of the delivery and the volume of the order, of which the CUSTOMER will be duly informed. In all cases, a mobile phone number will be required to provide it to the transport company.

Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.

If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly to agree, either a delivery time, or the removal of the package from the corresponding delegation, indicating, in any case, the steps to follow. After the deadline, if the CLIENT has not collected the order, it will be returned to our warehouse and an email will be sent indicating how the delivery will finally be made. In the latter case, shipping costs will be borne by the CUSTOMER.

In the event that the impossibility of delivery is caused by having entered an erroneous address, the cost of re-delivery of the order will be borne by the CUSTOMER.

In order for you to be informed at all times of the management of your purchase, you will receive an email confirming your order and payment automatically and, if the payment has been made by bank transfer, the confirmation will be made when you proceed to billing.

You will also receive an email when your order leaves indicating the tracking number. Likewise, the transport company will contact the CUSTOMER so that he can see the tracking of the purchased product, approximate delivery day and resolve any questions.

In any case, the CUSTOMER can check the status of his order directly through the website of the transport company. Likewise, the CUSTOMER can check the status of his order by calling +34 935 111 338 during business opening hours or by sending an email to info@luzvintage.es.

RETURNS AND WITHDRAWAL

IMPORTANT: The following conditions of return of our products do not apply in the case of exercise of the right of withdrawal by CUSTOMERS who act as consumers or users.

Consequently, the return conditions regulated in this point will apply in the case of consumers or users who DO NOT exercise the right of withdrawal, as well as in the case of a CLIENT acting as a professional.

Returns or exchanges of products will only be accepted in case of factory defect, transport damage or delivery errors. In any case, no more than fourteen (14) days must have elapsed from the receipt of the product and the packaging and accessories must be included.

In the event of not being able to include all the accessories or original packaging, the CLIENT will be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage.

They will always be accompanied by the corresponding delivery note or invoice.

Both in the case of a return due to a manufacturing or packaging defect or in the case of an error in the order, the CLIENT will be offered, if possible, the repair of the part or its replacement with another alternative without additional cost and without the right, on the part of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by LUZ VINTAGE.

In any case, the return will always be subject to prior examination by LUZ VINTAGE of the condition of the product to be returned and verification that the requirements of these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount collected, subtracting, where appropriate, additional shipping costs, within a maximum period of thirty (30) days and in the same terms that were used to make the payment. Depending on the method used, the refund may take between 3-5 days to be reflected on your bank statement.

LUZ VINTAGE reserves the right to reject returns communicated or sent after the established period or products that are not in the same conditions in which they were received.

Returns will be managed by sending an email to info@luzvintage.es describing the reasons and the alleged causes for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. In addition, in the event that the product has arrived in a defective or broken state, it is essential that you send us some photographs of the item by email info@luzvintage.es. Once the request is received, we will process it promptly.

RIGHT OF WITHDRAWAL

IMPORTANT: The right of withdrawal regulated in this section will only be applicable to this contract when the CLIENT acts as a consumer or user, not as a professional / businessman.

In the case of acting as a consumer or user, you have the right to withdraw from this contract within a period of 14 calendar days without justification, except in those cases in which, given the nature of the product purchased, the right to withdrawal is not applicable in accordance with the provisions of article 103 TRLGDCU.

For these purposes, the right of withdrawal will not apply to goods that have been made according to the consumer's specifications and/or have been clearly personalized (for example, by way of example and not limitation, custom-made screens and products modified with a finish and/or measure or some characteristic other than those that appear in the product file on the website and that have been expressly requested by the CLIENT), all in accordance with the provisions of section c) of article 103 TRLG. DCU.

In those cases in which it is applicable, the withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. In the case of multiple deliveries or of compound goods, the calculation of said term will begin once you or a third party indicated by you, other than the carrier, have acquired material possession of the last good or the last component or piece.

To exercise the right of withdrawal, you must notify DAJOR ILUMINACIÓN S.L. c/ Baix Penedès, nº 38, 43710 Santa Oliva, TARRAGONA (SPAIN), email: info@luzvintage.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

You may use the withdrawal form model below, although its use is not mandatory.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:

In case of withdrawal on your part, we will refund all initial payments received from you, including transportation costs (postage) (with the exception of additional expenses resulting from your choice of a delivery method other than the least expensive method of ordinary delivery that we offer) without undue delay and, in any case, no later than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.

The CLIENT will bear the direct costs of returning the goods, so the cost of collection will be deducted from the refund, except in the case in which the reason is defective quality, damage caused in transport / delivery or an error has occurred in the shipment on our part or unless the CLIENT returns the products in a store (C/ Baix Penedés, nº 38, 43710, Santa Oliva de TARRAGONA) in which case the return will be free. For these purposes, LUZ VINTAGE also makes available to the CLIENT the modality of home collection of the product to be returned. If this option is chosen, all the initial payments received from the CLIENT will be reimbursed, subtracting the transport costs derived from the collection of the good, so that in this case they will also be borne by the CLIENT. In this case, the CLIENT will provide an address, a collection date and the measurements of the package so that, with these data, LUZ VINATGE sends by email a label from a transport agency that must be attached to the package after closing and insuring the merchandise. In case of returns in orders in the Balearic Islands, Canary Islands, Ceuta and Melilla or countries of the European Union, the CUSTOMER will be provided with an estimate with the additional transport costs generated by the return and that will be subtracted from the amount to be returned, once the initial transport costs have been subtracted.

If the CLIENT requests that we take over the management of the return of the goods, the price of said return will be deducted from the amounts to be returned to the CLIENT. The management amount will be identical to the shipping amounts (transportation costs) of the products offered on this website, which may vary depending on the type of order (weight/volume) and destination location. The CLIENT can request additional information about his specific case by contacting info@luzvintage.es.

We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

Once the withdrawal request has been notified, you must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract.

The term will be considered fulfilled if you return the goods before said term has expired.

The goods to be returned must be in perfect condition, not have been damaged, present deformations, nor show signs of wear, scratches or stains. You will be responsible for the decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and operation of the goods.